Shipping Policy

Effective Date: 07-09-2023

Welcome to IND Retails! We appreciate your trust in us for your shopping needs. This Shipping Policy outlines the details related to the shipping and delivery of products purchased on our website, indretails.in. Please read this policy carefully to understand our procedures and timelines.

Shipping Destinations

We currently offer shipping within Dakshina Kannada District in Karnataka. If you have any questions about shipping to a location not listed on our website, please contact our customer support team at customercare@indretails.in

Product Availability

While we make every effort to maintain accurate stock levels on our website, there may be instances where a product is temporarily out of stock. In such cases:
  • We will inform you of the estimated restocking date and offer you the option to wait for the product to become available or choose an alternative product.
  • If you choose to wait for the out-of-stock product, your order will be placed on hold until the item is back in stock. We will keep you updated on the status of your order via email.
  • If you opt for an alternative product, we will process your order accordingly, and any price differences will be adjusted accordingly.
  • You may also choose to cancel the order for the out-of-stock product, and we will issue a refund for the corresponding amount.

Shipping Charges

Shipping charges are calculated based on the shipping destination, the weight of the products, and the shipping method selected during the checkout process. These charges will be displayed to you before you complete your purchase. From time to time, we may offer free or discounted shipping promotions, which will be clearly communicated on our website.

Order Tracking

We provide order tracking services to keep you informed about the status of your order. You will receive a tracking number via email once your order is dispatched. You can use this tracking number to monitor the progress of your shipment on our website or through the designated courier service.

Delivery Attempts

Our courier partners will make only one attempt to deliver your order. If you are unavailable to receive the package during this attempt, a delivery note will be left with instructions for picking up the package from a designated location. It is important to follow these instructions promptly to ensure a successful delivery.

Contact Information

If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact our customer support team at customercare@indretails.in We are here to assist you with any inquiries you may have.

Changes to the Shipping Policy

IND Retails reserves the right to make changes to this Shipping Policy at any time. Any updates or revisions to the policy will be posted on our website, and the effective date at the beginning of the policy will reflect the most recent version. We encourage you to review this policy periodically for any changes.

Thank you for choosing IND Retails. We appreciate your business and are committed to providing you with a seamless and satisfactory shopping experience.